JCAHO Accreditation

What is Joint Commission (formerly JCAHO) Accreditation?

JCAHO Accreditation

Joint Commission accreditation is the gold standard by which many types of healthcare organizations, including behavioral health treatment centers and hospitals, are held to.  Established in 1969, The Joint Commission’s Behavioral Health Care Accreditation Program currently accredits more than 2,250 organizations for a three-year period. Accredited organizations provide treatment and services within a variety of settings across the care continuum for individuals who have mental health, addiction, eating disorder, intellectual/developmental disability, and/or child-welfare related needs.  In order to receive Behavioral Health Care Accreditation, an organization must undergo a rigorous onsite survey.  During the review, compliance with behavioral healthcare standards related to several areas, including care, treatment, and services; environment of care; leadership; and screening procedures for the early detection of imminent harm are evaluated. On-site observations and interviews with staff and clients are also conducted.  The Joint Commission’s Gold Seal of Approval signifies NSIGHT’s commitment to providing safe and effective care.

But what does that mean for someone who is seeking treatment for themselves or a loved one? If your treatment center is joint commission accredited you know that you are in good hands. The standards and regulations that the joint commission have designed insure that accredited facilities are not only following stringent guidelines for client safety but also help ensure that clients receive the best possible quality of care.

Information about the quality and safety and of JCAHO accredited behavioral health care organizations is available to the public at www.qualitycheck.org.

Dual Accreditation

It is estimated that approximately 19.2 percent are accredited by the Joint Commission, 21.8 percent of facilities are accredited by CARF and 56.9 percent are not accredited by either.  More importantly, only 4% of the nation’s facilities seek and earn dual accreditation from both CARF and Joint Commission.  NSIGHT is proud to join this elite group of dually accredited facilities.

How to File a Complaint/Grievance

A grievance is defined as a complaint, either written or oral, expressing dissatisfaction with the services provided or the quality of participant care.  our Complaint and grievance procedures are designed to enable you and/or your representative to express your concern.

In writing by mail:
Nsight
Grievance & Appeal Dept.
4000 Birch St., Suite 112A
Newport Beach, CA 92660

Drop off in person:
Nsight
Grievance & Appeal Dept.
4000 Birch St., Suite 112A
Newport Beach, CA 92660

By phone:
Nsight
Grievance & Appeal Dept.
Phone: 888-256-2201

The Joint Commission
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636

Department of Health Care Services
Licensing and Certification Branch, MS 2601
POB 997413 MS 2601
Sacramento, CA 95899-7413
Attention Complaint Coordinator
TEL: (916) 324-4505          TDD: (916) 445-1942
FAX: (916) 322-2658

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